Frequently Asked Questions
FAQ - Seller
Just go to the Apps Store to find “SellFromU” then you install and register
You may reset your password through the link in login page.
At the moment user can only register using email address.
You may press on the 3 dots on the top right, edit profile option shows and you may proceed to change your information.
We would love you to be part of SellFromU in order for you to easily keep track your orders and manage your product. Therefore, you would need to create an account before starting your selling experience.
Free of Charge. How much you sell, how much you will get from SellFromU.
SellFromU will transfer back the money through online within 72 Hours with the conditions stated below:
1. Order is PAID between 2pm daily
2. Order is in COMPLETED status by update from Seller Apps
3. Seller have updated he/she bank account details in Seller Apps
All the new/old order can view directly from the Seller Apps
SellFromU won’t handle any complaint from buyer but when buyer is complaint through SellFromU, we will revert it back to seller and seller will take full responsibility to bring it offline to settle it personally
Once the payment is paid by buyer, no refund is allowed in SellFromU
FAQ - Buyer
Direct sign up from www.SellFromU.com
You may reset your password through the link in login page.
You won’t be able to deactivate/delete you account at the moment. You may simply don’t use it.
Yes. Each transaction for any amount we will charge a min. RM2.00 as a System Admin Fees. And RM1.50 will be charge by Payment Gateway Vendor.
We would love you to be part of SellFromU in order for you to easily keep track your orders and manage your product. Therefore, you would need to create an account before starting your selling experience.
Once a payment is made, it is non-refundable.
As long as you haven’t made the payment, you are still allowed to cancel the order. But once the payment is made, then order is not allowed to cancel
At the moment, only bank transfer is available
You can report to us through SellFromU’s contact us page or you can directly deal with Seller. SellFromU won’t take any responsibility for any after sales product
It purely depends on the seller; you may refer to the product remark for details information or depends on the delivery service provider that you selected.
The shipping fee is visible at the product page and checkout page.
It is auto-calculated and it show once you have selected the product(s) you intend to purchase in ‘Cart’ prior to checkout. The calculation rule is follows on the setup by the seller based on the area to deliver.
Free shipping is only applicable if the seller offers it on their products with purchase more than certain amount.
Yes, an order confirmation with the order summary will be sent to you via email right after you placed your order with a successful transaction.
It purely depends on the seller; you may refer to the product remark for details information or depends on the delivery service provider that you selected.